Cultrix service desk is run by approachable, skilled technicians who will talk to you in non-technical language to deal swiftly with your incident and get your issue resolved. We have one of the fastest service desk response times in the industry.
Cultrix on-demand support works on an issue per ticket basis. You simply order as many tickets as you need according to your budget. The more tickets you order, the less each one costs. If you’re not sure how many tickets you need, you can always opt for our basic on-demand service with a per ticket price. At Cultrix you’ll ever pay for what you need and at industry-competitive prices.
To give you an idea of what’s included in our IT support, here are the main quality features:
Unlimited telephone support Unlimited email support Unlimited remote support 24-hour system monitoring Computer maintenance Support for peripherals Warranty management Server management and maintenance Backup management and monitoring System audit Vulnerability report Business continuity and disaster recovery policy
Managed Service Desk
This is like having your own resident IT health technician. Cultrix reliability and commitment comes as standard with any help and support you need with your IT systems and equipment covered. You’ll have us for the day-to-day whenever you need us, but we’ll be there in the background too.
You won’t have to ask us to check on your medium to long-term IT health, we’ll just be doing that anyway as well as remotely monitoring your system 24 hours a day. And, because it’s amazing how a year can slip by, we’ll diarise an annual IT check to review your system security and vulnerability audit, and business continuity and disaster recovery policies, and discuss your future plans to make sure your IT won’t hold you back.
- Daily help at hand: unlimited telephone support; unlimited email support; unlimited remote support; support for printers, scanners, routers and networking equipment
- Ongoing help: 24-hour system monitoring; server management and maintenance; computer maintenance; backup management and monitoring
- Your long-term IT health: annual review of systems, including personalised system security and vulnerability audit, business continuity policy and disaster recovery policy; and warranty management
Responsive when you need us, proactive when you don't
You don't have to go it alone. Get the most out of your business with Cultrix's legendary customer support team and best-in-class tools that monitor your infrastructure and proactively alerts us to potential issues.
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Monthly contract or on-demand – it’s up to you
Monthly contracts are standard, with the same first-class service as yearly. For IT support this is a remarkably short duration. It’s because we don’t want to make you stay; we just hope you’ll want to.
If you don’t take out a monthly contract with us for IT support to cover your business, don’t worry, Cultrix can still help. It might be that you just want to see how it goes for a few months or even a year before you commit. Or you maybe haven’t got around to it yet. Whatever the reason, you can always choose IT support per incident with the Cultrix on-demand service; the smaller the incident, the smaller the charge and all with the high level of Cultrix attention as usual.
If you’d like to be on contract with us, we will gladly negotiate an annual or longer term with you. If you’re sticking with our on-demand service, we’ll review your history over time to come up with an IT support contract that suits your needs. Whether you’re on contract or on-demand you can be assured of our friendly, quick-response service at all time.
Remote assistance or on-site ‘helping hands’, or both
We can do almost everything remotely, saving you time and money. But sometimes you want to see a real-life person if you need help physically installing or moving things around a new office setup. Whatever the reason, we can accommodate and be there.
What our customers say
Cultrix were quick off the mark to address an issue with our server. We were back up and running properly within 15 minutes, far quicker than my experience with other providers.
Alex from Rotherham.
Rhys - kept me updated and stayed in contact once he started working on issue. Thank you.
Phil from Barnsley.
Many thanks to Jack for a speedy and efficient result. I was up and running in no time.
Pat from Barnsley.
Getting a quote from us is easy
Simply get a quote online or request a callback. If there’s anything you’re not sure about we’re here to help. Just call on 0330 333 5793 or email us.
Looking for a white label IT support partner?
Cultrix is a white label specialist providing fully branded IT support on behalf of many other IT companies. Our partners trust us to look after their clients as if they were our own. Tell us how we can help you.